Policies | proto1

Policies and Terms

POLICIES AND TERMS OF BOOKING WITH QUINCY FEATHER BED INN:

Our policies and terms fluctuate to adapt to the challenges of Covid-19.

 

We are OPEN for leisure travelers provided you are within reasonable driving distance from your home. Essential workers are still most welcome.

 

We are a member of American Hotel & Lodging Association and are currently working toward following the enhanced hotel wide cleaning standards in response to Covid-19: https://www.ahla.com/sites/default/files/Safe%20Stay%20Guidelines.pdf?fbclid=IwAR28fe6Cw9x-pHNNnruZqwKPC4DjGIPUrNVBPLAt_-skJ6UktSigw66ctJg

 

Face masks and social distancing of 6 ft. or more are required. You must bring a face mask with you in case there is a need to converse face-to-face, or you are lodging in one of the rooms that share a hallway (Morning, Jennie's and Edward's Rooms). 

 

If you have recently been exposed to a positive Covid-19 individual or have tested positive yourself, please inform us immediately and a we will cancel your reservation. If you are experiencing a fever, cough or shortness of breath, please stay home.

Outdoor spaces are reserved for guests of the Inn. Occupants from different rooms must social distance of 6 ft. minimum. 

We thoroughly disinfect all high-contact surfaces in each of our rooms/cottages between guests. We require a 24 hour space between check-outs and check-ins.

 

While you can still make reservations online, we will make every effort for you to keep the room you have chosen, but because of our need to space out incoming arrivals, we may need to switch rooms. If your date is not possible, we will notify you immediately.

Payment information will be taken over the phone and processed on the back end to provide contactless payment. Your reservation confirmation will be emailed to you and will provide you with the information needed to check-in and explain where your room/cottage is located.

Disinfectant is provided in each room.  

 

NO PAYMENT TRANSACTION OCCURS WITH ONLINE RESERVATIONS. We will follow up with a detailed email confirmation for all reservations, and phone you to obtain a valid credit card number to keep on file.  

SAME DAY RESERVATIONS MUST BE PHONED IN: Please phone if you are looking to book the same day, or knock on the door. 

CHECK-IN: is anytime after 3:00 p.m. Please let us know if your check-in time will be later than 6:00 p.m. so we can prepare.
Early check-in may be possible after 1:00 p.m. but you must make a request one day in advance. If we have not already obtained a valid credit card to keep on file, we will do so upon check-in.

CHECK-OUT: is 11:00 a.m. 
Late check-out may be available depending on our housekeeping work load. You must make a request for a late check-out in advance.  We can not accommodate late check-outs that have not been requested. We need more time now to thoroughly clean each room/cottage.

BY REQUEST: Iron, ironing board.

NO HOUSEKEEPING: If you are here for an extended stay, we can discuss housekeeping needs.

CHILDREN AND BABIES POLICY: Quincy Feather Bed Inn is regarded as a quiet escape and a peaceful get-away for our guests, and we work hard to foster that environment.

NO CHILDREN OR BABIES ALLOWED IN THE UPSTAIRS ROOMS. NO CHILDREN UNDER THE AGE OF 12 ALLOWED IN THE COTTAGES. Children over the age of 12, and infants are welcome in the cottages and must be under your supervision at all times.

SMOKING PROHIBITED: Quincy Feather Bed Inn is a NO SMOKING establishment. If we discover you smoking or vaping, or evidence of smoking in your room or on the deck adjacent to your room, there is a minimum fine of $250. We prohibit storage of anything relating to smoking any substance on our premises, we ask that you leave it in your vehicle.  

 

NO CANDLES are allowed in rooms/cottages.

PETS PROHIBITED: We love pets and have two cats of our own, but because of the time and cost of cleaning up after a pet has visited, we simply can not afford (time and cost to clean) to have pets in our rooms/cottages. If we find you with a pet, or evidence of a pet in your room, there is a minimum fine of $250. Pets are not to be left in your car, in the parking lot, or on the street. If you show up with a pet, you will forfeit your reservation. We do not like pets left in the car overnight, we don't think it's fair to the pet, and barking can be an issue.

SERVICE ANIMALS: A service animal as acknowledged by the American with Disabilities Act, is welcome to accompany their owner/handler to the Inn. Please inform us about your service animal upon the booking process. Emotional Support and Therapy dogs are not welcome at the Inn. We can supply you with names of local lodging providers that do support these other types of dogs.

365.7.  

(a) Any person who knowingly and fraudulently represents himself or herself, through verbal or written notice, to be the owner or trainer of any canine licensed as, to be qualified as, or identified as, a guide, signal, or service dog, as defined in subdivisions (d), (e), and (f) of Section 365.5 and paragraph (6) of subdivision (b) of Section 54.1 of the Civil Code, shall be guilty of a misdemeanor punishable by imprisonment in the county jail not exceeding six months, by a fine not exceeding one thousand dollars ($1,000), or by both that fine and imprisonment.

(b) As used in this section, “owner” means any person who owns a guide, signal, or service dog, or who is authorized by the owner to use the guide, signal, or service dog.

(Added by Stats. 1994, Ch. 1257, Sec. 12. Effective January 1, 1995.)

NO ROAD WORKERS: Our boutique linens can not handle the grime of our hard working visitors. There are more suitable lodging choices in Quincy for folks whose job it is to work hard and get dirty. Supervisors and crew bosses are welcome.

ALL ROOMS INCLUDE: Free high-speed internet, flat screen TV with premium satellite and music channels, complimentary tea and coffee, coffee maker, microwave, refrigerator and hair dryer. Our coffee pots feature a special tray made specifically for these appliances. Cutlery is not included, as we have no kitchens in rooms. If you purchase food to go, be sure to grab cutlery and napkins offered at the point of purchase.

 

ADDITIONAL GUESTS in COTTAGES: $20.00 per additional guest, per night, above the double occupancy, + 9% TOT. Not to exceed four guests in total. If you have not paid for the extra guest at time of booking online, you will be charged upon arrival. If you do not pay for extra guests prior to departure, your card will be charged per extra guest, per night to the card we have on file.

ADDITIONAL BEDS in COTTAGES: $20 per usage of additional bed per stay if booked as double occupancy. The cost of cleaning due to new procedures to address Covid-19, we need to charge for the additional cost.

 

MINIMUM AGE REQUIREMENT TO BOOK: A minor unaccompanied by an adult seeking accommodations require a parent or guardian of the minor, or another responsible adult, to assume, in writing, full liability for any and all proper charges and other obligations incurred by the minor for accommodations, food and beverages, and other services provided by or through the innkeeper, as well as for any and all injuries or damage caused by the minor to any person or property. Reservations for a minor must phone and make arrangements with management. A deposit of $500 is required for anyone under the age of 21.

 

STATE AND FED RATE DISCOUNTS: Single occupancy qualifies you for the State and Fed rate. Please phone to make your reservation. Standard rates apply should you choose to bring a guest (room). Cottages are generally not discounted. State rate for 2020 is $96: https://www.gsa.gov/travel/plan-book/per-diem-rates/per-diem-rates-lookup/?action=perdiems_report&state=CA&fiscal_year=2020&zip=95971&city=Quincy

 

CANCELLATION POLICY

Short-notice cancellations can be very costly to a small inn such as ours, which results in higher rates for all our guests. Please use care in making your plans, and honor your reservation as we honor your reservation. We realize plans change, and emergencies arise, but please understand we cannot be financially responsible for guests' plans that may change. The following cancellation policies must be strictly enforced:

We require a 10 day cancellation notice. A full refund will apply if you request a refund 10 days prior to your reservation. If we are able to rebook your reservation, then you will receive a full refund. All refunds are subject to any applicable fees charged by merchant processors if payment has already been made. 

A 14 day cancellation notice is required for The Fair, Joshua Fest, Mountains to Meadows, Commencement, Holidays, and other special events in and near town. As a small inn we expect the same commitment from our guests to their reservation that we provide to our guests. Reservations are accepted with the understanding the guest will be financially responsible for the entire reservation. We understand that unforeseen issues can arise, but we cannot be responsible for illness, family emergencies, work conflicts or inclement weather.  We recommend purchasing  travel insurance, available at a nominal cost from any travel agency or online at insuremytrip.com.  These companies are independent and not affiliated with Quincy Feather Bed Inn in any way. 

Shortening your stay is a cancelation. No refunds will be provided for early departure. Cancellation must be in writing by mail, or email to info@quincyfeatherbed.com with receipt confirmed in writing by Quincy Feather Bed Inn. 

 

The High Sierra Music Festival requires a 30 day cancellation and must be done via email or in writing.

 

WEDDINGS require a 30 day cancellation per guest who books with us individually. 

GROUP BOOKINGS, of two or more rooms, require a 30 day cancellation. 

 

We reserve the right to cancel your reservation, and do so only when absolutely necessary. We will provide you with at least 7 days notice when possible, and will assist with finding suitable substitute accommodations in Plumas County.

RESERVATIONS: Reservations are non-transferable. You may not substitute another person for a room in which you have reserved for yourself or a third party, unless it is negotiated with management. Third party reservations require name and contact information of each guest. It is your responsibility to provide the third party guest(s) with the terms and policies, and reservation confirmation. If you, or the person you have reserved the room for cancels, or damages property, it remains your financial responsibility. 

Certain circumstances sometimes require us to modify your reservation by placing you in another room or cottage. We always try to make it an upgrade. This is rarely done, but sometimes it is necessary. We will provide you with as much notice as possible.

REFUND POLICY: If your request falls within the required amount of time, your money will be refunded in full, minus any applicable processing fees levied by merchant processor. 

All card issued refunds take several days to appear on your statement. Refunds are only issued per request, and requests must be made in writing, either email or mail. If you don’t receive a timely response, please phone us to follow-up with your request. Refunds, or partial refunds for any other circumstance are at the sole discretion of the management.

PERSONAL PROPERTY: Keep your room/cottage locked after you check-in. We are not liable for lost or stolen items, although this is a very safe and quiet neighborhood.

OUTAGES: Occasionally the power and/or internet will go out due to weather or other unforeseen circumstances beyond our control. If you experience problems with power, internet, or TV, give us a call so we can investigate the matter. We do have a commercial grade generator that hooks up to the Inn. If the generator is in use, we ask that you be mindful of power usage. Keep the heat to a moderate level. The generator is a short term solution to get us through these circumstances.

AMENITIES: A small amount of Starbuck brand coffee, tea, creamer, sugar, shampoo, conditioner, soap, and lotion are provided to get you started for one or two night's stay with us. You are expected to purchase your own if you require more than what we have supplied. There are lovely local coffee and bakery shops within walking distance that open early to satisfy the coffee connoisseurs. Rite Aid and Safeway are about five blocks away for toiletries and such.

AIR CONDITIONING: We ask that you TURN THE AIR CONDITIONER OFF when you leave the room. Air condition units are installed typically just prior to Memorial Day weekend and just after Labor Day weekend. If we get unusually hot weather prior to Memorial Day weekend, open the window in the early morning to trap the cool air and utilize the fan overhead. If it's too hot in your room during the winter, please open a window and refrain from using the air conditioner.

PHONES: There are no phones in rooms and cottages. Please bring a cell phone.  

 

MOBIL ABILITY: If you experience instability with balance, or experience vertigo, or have any health issue that makes navigating stairs difficult, we advise booking one of the ground floor cottages. All rooms are accessible outside, up a flight of stairs, second story. We reserve the right to modify or cancel your reservation if we believe your safety is at risk.

BATHTUBS AND YOUR ABILITY TO USE THEM: Three rooms and one cottage have claw foot tubs/showers (Jennie's, Barrett's, Gladys and Hideaway Cottage). In these rooms you need to be able to use the supplied bath mats, lift your legs, and balance yourself to use these tubs. All of the tub units have plastic shower curtains that must be kept inside the tub while using the shower.

 

Two rooms have showers which are best suited for those that experience mobility/stability issues, (please note that they are up a flight of stairs). If the stairs are of concern, you would be best suited in choosing the Courthouse Cottage for it's level ease of use and access to the bathroom and it's fixtures.

A NOTE ABOUT OUR TOILET PAPER: The Inn was built in 1893 and some of those old pipes below only eat single ply toilet paper. That is the ONLY thing allowed in the toilets.

NOT A B&B: Just a B. Quincy Feather Bed Inn DOES NOT SERVE FOOD. There are restaurants, bars, coffee shops all within a very short walking distance from the Inn.

CODE OF CONDUCT: Our code of conduct is respect for all. We do not tolerate behavior that is: unreasonably loud and disruptive, rude, hostile, belligerent, lewd, aggressive, discriminatory, bullying, harassing, or unreasonably demanding. If we, or a guest experiences such behavior, contact us so we may immediately address it. If the behavior is found to break our code of conduct, the offender will be asked to vacate the premises. Guests invited to vacate will not receive a refund.

NO (THIRD) PARTIES: Parties (gatherings) are not welcome, rooms/cottages are intended for guests of the Inn only with maximum occupancy of two guests per room, and maximum of four guests per cottage. We ask that children not gather in the upstairs rooms. If you have booked multiple rooms/cottages, please keep the children in the cottages and outdoor gathering spaces ,and under supervision at all times. We ask this to preserve the quiet environment we foster. 

QUIET ZONE: 10:00 p.m.–8:00 a.m. We ask that you keep it down out of respect for other guests. Please keep in mind that if you are pacing the room or running a shower at 3:00 a.m., it is disruptive to other guests. We ask that you keep your showers/baths to normal waking hours if you occupy any of the upstairs rooms. If you are in a cottage, you can do as you like.

PCT HIKERS: We no longer welcome PCT hikers due to the damage caused to our linens and facilities from previous hikers. There are other lodging establishments that are a better fit for these guests of Quincy.

DESTRUCTION OF PROPERTY: If our property has been damaged beyond normal wear and tear, to the point that it requires extra time to clean, professionally clean, or needs to be replaced, a fee of $250 will be charged to your credit card to cover the expense of cleaning and/or replacing damaged property. If the cost of cleaning and replacement of damaged goods is less than that, you will be refunded the excess amount.

 

Examples of destructed property include but are not limited to: Spray tans rubbing off on our linens. Tumeric products wiped up with our towels. Red wine spills. Leaky coolers brought into rooms, which we do not encourage. Broken furniture or decor.

ACCESSIBILITY: At Quincy Feather Bed Inn, we want everyone to be able to access our website, and to learn about our accommodations. Towards that end, we are working to improve the accessibility of our website, and comply with the WCAG 2.1 guidelines. Please know that we are always happy to discuss our facilities, accommodations, and services by telephone or email, and any reservations that you wish to place can also be placed by telephone. If you have identified an accessibility issue that we have not yet addressed, please notify us at info@quincyfeatherbed.com with "Accessibility" in the subject line. 

Guest etiquette we admire: https://viewfinder.expedia.com/hotel-hacks-7-etiquette-rules-guests/

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542 Jackson St, Quincy, CA 95971
1-530-283-3000

© 2017 Quincy Feather Bed Inn.

We are OPEN to leisure travel provided you are within a reasonable driving distance from home. Essential Workers are still most welcome

We require you bring a mask with you and wear it when social distancing is less than 6 ft. You must wear your mask in shared hallway, (Jennie's, Edward's and Morning rooms) and when checking in.  We will walk you to your room and review our policies with you.

 

Visit our Policies page to review our policies in response to Covid-19.

 

Check road conditions before travel. If it is snowing up here, please make sure your vehicle has 4WD or AWD and wear appropriate gear.

 

We have a commercial grade generator should the power go out. To check the power outage map, visit: https://psps.ss.pge.com/

 

GIFT CARDS: We now offer gift cards: squareup.com/gift/2AV9683RQSKHE/order

 

We are a small boutique Inn, and provide the best lodging experience in Quincy Calif. If you need a hotel room for the night, please check our our adorable rooms and cottages.

SAME DAY RESERVATIONS: We prepare our rooms in advance. Please phone 530-283-3000.

ONLINE RESERVATIONS no longer require payment when reserving. We will follow up with you to obtain a credit card to secure your room. 

CHILDREN OVER THE AGE OF 12, AND INFANTS ARE WELCOME IN THE COTTAGES. We foster a quiet environment for our guests, for that reason we do not allow children or babies in the upstairs rooms.

 

NO SMOKING: No smoking anywhere on our premises.

NO PETS: No pets on the premises, nor to be left in your vehicle. 

NO ROAD WORKERS: Our boutique linens can not handle the grime of our hard working visitors. There are more suitable lodging choices in Quincy for folks whose job it is to work hard and get dirty. Supervisors and crew bosses are welcome.

PCT HIKERS: We no longer welcome PCT hikers. Our boutique Inn does not recover quickly enough from these guests. Please check with other lodging establishments in Quincy.

STATE AND FED RATES: Now accepting single nights and government contractors. You can book online with a notation that you are a government employee, or you can phone.

PLEASE REVIEW OUR FULL POLICIES AND TERMS: On our policy page.

For guest etiquette, check out this blog: https://viewfinder.expedia.com/hotel-hacks-7-etiquette-rules-guests/