Policies and Terms
POLICIES AND TERMS OF BOOKING WITH QUINCY FEATHER BED INN:
PAYMENT: When reserving online, you are paying for the total number of nights you are reserving. If you phone to make a reservation, upon the morning of your day of arrival, your card will be charged the full amount. We will follow up with a detailed email confirmation for all reservations, and phone you if you've booked online to obtain a valid credit card number to keep on file, or obtain that upon arrival.
SAME DAY RESERVATIONS MUST BE PHONED IN: You must phone if you are looking to book the same day. We prepare rooms well ahead of time, so last minute reservations may or may not be able to be accommodated.
CHECK-IN: is 3:00 p.m. - 6:00 p.m., please let us know if you need to check in later.
Early check-in may be possible after 1:00 p.m. but you must make a request one day in advance. If we have not already obtained a valid credit card to keep on file, we will do so upon check-in.
CHECK-OUT: is 11:00 a.m.
Late check-out may be available depending on our housekeeping work load. You must make a request for a late check-out in advance. The latest you can check-out would be noon. If you check-out late without having requested and granted a late check-out, a fee of $50 will apply. If the delay is more than an hour, we will remove your belongings so that we may clean the room in preparation for the next arriving guests.
BY REQUEST: Iron, ironing board.
NO HOUSEKEEPING: We are not always available for that service, so we no longer offer it. If you are here for an extended stay, we can discuss housekeeping needs.
CHILDREN AND BABIES POLICY: Quincy Feather Bed Inn is regarded as a quiet escape and a peaceful get-away for our guests, and we work hard to foster that environment. NO CHILDREN OR BABIES ALLOWED IN THE UPSTAIRS ROOMS. Children and babies are welcome in the cottages and must be under your supervision at all times.
SMOKING PROHIBITED: Quincy Feather Bed Inn is a NO SMOKING establishment. If we discover you smoking or vaping, or evidence of smoking in your room or on the deck adjacent to your room, there is a minimum fine of $250. We prohibit storage or disposal of butts, roaches, tobacco, and pipes in the rooms, whose smell permeates the room and causes a noticeable odor, requiring extra cleaning. Leave your pot, tobacco and pipes in your vehicle, do not bring into our rooms or on our premises.
NO CANDLES are allowed in rooms/cottages.
PETS PROHIBITED: If we find you with a pet, or evidence of a pet in your room, there is a minimum fine of $250. Do not let resident cats in your room. Pets are not to be left in your car, in the parking lot, or on the street. If you show up with a pet, you will forfeit your reservation. We have had difficulty with guests showing up with their pet, and it can be quite a job to clean up afterwards. We do not like pets left in the car overnight, we don't think it's fair to the pet, and barking can be an issue.
SERVICE ANIMALS: A service animal as acknowledged by the American with Disabilities Act, is welcome to accompany their owner/handler to the Inn. Please inform us about your service animal upon the booking process. Emotional Support and Therapy dogs are not welcome at the Inn. We can supply you with names of local lodging providers that do support these other types of dogs.
NO ROAD OR CONSTRUCTION WORKERS: Our boutique linens can not handle the grime of our hard working visitors. There are more suitable lodging choices in Quincy for folks whose job it is to work hard and get dirty. Supervisors and crew bosses are welcome.
ALL ROOMS INCLUDE: Free high-speed internet, flat screen TV with premium satellite and music channels, complimentary tea and coffee, coffee maker, microwave, refrigerator and hair dryer. Our coffee pots feature a special tray made specifically for these appliances. Cutlery is not included, as we have no kitchens in rooms. If you purchase food to go, be sure to grab cutlery and napkins offered at the point of purchase.
ADDITIONAL GUESTS in COTTAGES: $20.00 per additional guest, per night, above the double occupancy, + 9% TOT. If you have not paid for the extra guest at time of booking online, you will be charged upon arrival. If you do not pay for extra guests prior to departure, your card will be charged per extra guest, per night to the card we have on file.
MINIMUM AGE REQUIREMENT: Must be at least 24 years old to make a reservation. Guests younger than 24 years must be accompanied by an adult. Parents of FRC students making reservations on their behalf, must phone and make arrangements with management. Parents assume responsibility for ensuring terms and policies of the Inn are met.
STATE AND FED RATE DISCOUNTS: Single occupancy qualifies you for the State and Fed rate and are accepted at the discretion of management. We require a two night minimum for the State and Fed rate. We can offer a discounted price of $110 for one night's stay. We can not accommodate early check-in, or late check-out due to our steeply discounted rates; it does not cover our operational costs sufficiently. Also due to steeply discounted rates, amenities are kept to a minimum. Please phone to make your reservation. You must provide a government email address. Sub contractors working for the government are not considered government employees and thus do not qualify for a discounted rate. Standard rates apply should you choose to bring a guest (room). Cottages are not discounted.
We are a small inn with a limited number of rooms and require a 7 day cancellation notice. If we are able to rebook your reservation, then you will receive a full refund.
A 20 day cancellation notice is required for The Fair, Joshua Fest, Grinduro, Holidays, and other special events in and near town.
The High Sierra Music Festival requires a 45 day cancellation and must be done via email or in writing.
CANCELLATIONS MUST BE REQUESTED VIA EMAIL, AND YOU RECEIVE CONFIRMATION FROM US THAT YOUR CANCELLATION HAS BEEN GRANTED. If you phone in your cancellation, you MUST follow up with an email request.
WEDDINGS are non cancelling and require a 2 day minimum.
GROUP BOOKINGS, of two or more rooms, require a 30 day cancellation.
If a group booking was made for the High Sierra Music Festival, a 3 month cancellation policy applies.
We can cancel your online reservation for you and your money will be refunded back to your credit card. Please allow several days for your refund to be reflected on your credit card statement. If we are able to rebook the cancelled reservation that falls short of the required notification, a full refund will be given and a $30 administrative fee may apply. We do understand that sometimes emergencies happen. We will do everything we can to accommodate those situations. Please email us as soon as you know you need to cancel.
Sometimes things happen that require us to cancel a reservation. We will do everything we can to prevent that from happening, and will notify you immediately
RESERVATIONS: Reservations are non-transferable. You may not substitute another person for a room in which you have reserved for yourself or a third party, unless it is negotiated with management. Third party reservations require name and contact information of each guest. It is your responsibility to provide the third party guest(s) with the terms and policies, and reservation confirmation. If you, or the person you have reserved the room for cancels, or damages property, it remains your financial responsibility.
Sometimes we need to modify your reservation by placing you in another room or cottage. We always try to make it an upgrade. This is rarely done, but sometimes it is necessary. We will give you as much notice as possible.
REFUND POLICY: If your request falls within the required amount of time, your money will be refunded in full.
All card issued refunds take several days to appear on your statement.
Refunds are only issued per request, and requests must be made in writing, either email or mail. If you don’t receive a timely response, please phone us to follow-up with your request. Refunds, or partial refunds for any other circumstance are at the sole discretion of the management.
PERSONAL PROPERTY: Keep your room/cottage locked after you check-in. We are not liable for lost or stolen items, although this is a very safe and quiet neighborhood.
OUTAGES: Occasionally the power and/or internet will go out due to weather or other unforeseen circumstances beyond our control. If you experience problems with power, internet, or TV, give us a call so we can investigate the matter. We do have a generator that hooks up to the main house and upstairs rooms. If the generator is in use, we ask that you keep your usage of power to a minimum, meaning keep your showers short and use only lights that are needed. Keep the heat to a moderate level. The generator is a short term solution to get us through these circumstances.
AMENITIES: A small amount of Starbuck brand coffee, tea, creamer, sugar, shampoo, conditioner, soap, and lotion are provided to get you started for one or two night's stay with us. You are expected to purchase your own if you require more than what we have supplied. There are lovely local coffee and bakery shops within walking distance that open early to satisfy the coffee connoisseurs. Rite Aid and Safeway are about five blocks away for toiletries and such.
AIR CONDITIONING: We ask that you TURN THE AIR CONDITIONER OFF when you leave the room. Air condition units are installed typically just prior to Memorial Day weekend and just after Labor Day weekend. If we get unusually hot weather prior to Memorial Day weekend, open the window in the early morning to trap the cool air and utilize the fan overhead.
PHONES: There are no phones in rooms and cottages. Please bring a cell phone.
MOBILITY: If mobility issues are of concern, we advise booking one of the ground floor cottages. All rooms are accessible outside, up a flight of stairs, second story. We reserve the right to modify or cancel your reservation if we believe your safety is at risk.
BATHTUBS AND YOUR ABILITY TO USE THEM: Three rooms and one cottage have claw foot tubs/showers (Jennie's, Barrett's, Gladys and Hideaway Cottage). You need to be able to use the supplied bath mats, lift your legs, and balance to use these tubs. Two rooms have showers which are best suited for those that have mobility/stability issues, please note that they are up a flight of stairs. If the stairs are of concern, you would be best suited in choosing the Courthouse Cottage for it's level ease of use and handles in the shower/tub, and near the toilet.
A NOTE ABOUT OUR TOILET PAPER: The Inn was built in 1893 and some of those old pipes below only eat single ply toilet paper. That is the ONLY thing allowed in the toilets.
NOT A B&B: Just a B. Quincy Feather Bed Inn DOES NOT SERVE FOOD. There are restaurants, bars, coffee shops all within a very short walking distance from the Inn.
CODE OF CONDUCT: Our code of conduct is respect for all. We do not tolerate behavior that is: rude, disruptive, hostile, belligerent, lewd, aggressive, discriminatory, bullying, harassing, or unreasonably demanding. If we, or a guest experiences such behavior, contact us so we may immediately address it. If the behavior is found to break our code of conduct, the offender will be asked to vacate the premises. Guests invited to vacate will not receive a refund.
NO (THIRD) PARTIES: Parties (gatherings) are not welcome, rooms/cottages are intended for guests of the Inn only with maximum occupancy of two guests per room, and maximum of four guests per cottage. We ask that children not gather in the upstairs rooms. If you have booked multiple rooms/cottages, please keep the children in the cottages and outdoor gathering spaces ,and under supervision at all times. We ask this to preserve the quiet environment we foster.
QUIET ZONE: 10:00 p.m.–6:00 a.m. We ask that you keep it down out of respect for other guests. Please keep in mind that if you are pacing the room or running a shower at 3:00 a.m., it is disruptive to other guests. We ask that you keep your showers/baths to normal waking hours if you occupy any of the upstairs rooms. If you are in a cottage, you can do as you like.
PCT HIKERS: We no longer welcome PCT hikers due to the damage caused to our linens and facilities from previous hikers. There are other lodging establishments that are a better fit for these guests of Quincy.
DESTRUCTION OF PROPERTY: If our property has been damaged beyond normal wear and tear, to the point that it requires extra time to clean, professionally clean, or needs to be replaced, a fee of $250 will be charged to your credit card to cover the expense of cleaning and/or replacing damaged property. If the cost of cleaning and replacement of damaged goods is less than that, you will be refunded the excess amount.
Examples of destructed property include but are not limited to: Spray tans rubbing off on our linens. Tumeric products wiped up with our towels. Red wine spills. Leaky coolers brought into rooms, which we do not encourage. Broken furniture or decor.
Guest etiquette we admire: https://viewfinder.expedia.com/hotel-hacks-7-etiquette-rules-guests/